What if my order isn't delivered on time?

If your order isn't delivered on time, you should contact us. We will search your package. Please take a delivery time of 2-3 working days into account (depending on the country your package is shipped to).

What's the delivery time for my order?

From the moment we have received your payment, your order will be delivered within 1 working day inside Belgium, abroad it will be delivered within 2-3 working days (depending on the country it is shipped to). You will receive an email from us at the moment the order is shipped, so you know when delivery will take place more or less.

Can I come and collect my order?

Yes, you can come and collect your order at Zaino. We contact you when your order is ready and then you can come and pick it up at the following address: Koestraat 12, 8970 Poperinge (Belgium).

If you collect your order at Zaino, no shipping costs will be charged.