FAQ
Order
- How do I place an order at Zaino?
- How to change the content of your suitcase.
- Where can I follow the status of my order?
- Can I still cancel my order?
- How to add a review.
- What if the product I want to buy isn't on stock?
- How to return my order?
- I have just received my order, and now there's a discount on this product. Can I get a refund?
Zaino Gift Card
- What is the Zaino gift card?
- How long is the Zaino gift card valid?
- I have received a Zaino Gift Card. How do I use it?
Payment
- How to pay my order.
- My payment was refused. Now what?
- Is my online payment secure?
- Can I get an invoice?
Shipment
- How do you dispatch my order?
- Can I have my order shipped abroad?
- What are the shipping costs?
- Can I come and collect my order?
Delivery
- What if my order isn't delivered on time?
- What's the delivery time for my order?
- Can I come and collect my order?
Newsletters
- Why should I subscribe to the Zaino newsletter?
- Will we flood your mailbox with newsletters?
- How to unsubscribe for our newsletter.
Account
- What are the advantages of a Zaino account?
- How to change my account data.
- I forgot my password. Now what?
- Can I change my password?
- Why should I give you my children's names and dates of birth?
- How to make a Zaino account.
Contact
- How can I contact Zaino?
